You may have noticed a question and answer section in the Google Maps app listings and wondered what it really means. Some of you may understand it but don’t know how it works. In this post, we are going to tell you about the 5 essential things that you need to know about Google Map’s Q&A and also how it can help you grow your business.
Top 5 Essential Things About Google Map’s Q&A Features:
- 1. Where Is The O&A Feature:
It’s a fairly new feature and for anyone who is not able to see the features, need to update their Google Map. You should be getting a notification for an update if your phone is not set up to update apps automatically. If you don’t get any such notification, open the app and check out for updates. If there is no update in the queue then be patient, the feature is probably not yet launched in your country. If nothing works, we recommend you uninstall your application and install it on your phone again.
- 2. No Notification Yet
One of the things that you should know of is whenever you answer one of the questions from your customer; the customer doesn’t get any notification which is one of the few drawbacks of the application. This is something we have noticed at the time of writing this, but it’s likely that Google will bring in this feature in near-future, but it’s really important.
- 3. You Need To Have The Google Maps App:
But it’s different with business owners because unlike the customers, you get notifications whenever someone leaves you a question. But to get the notifications you need to have the Google Map installed into your phone and also be signed in with the Google account using which you have opened a listing in the Google My Business. We recommend you be fast in your reply which is why it’s a good idea to get the app and sign in so you get a push notification and whenever someone sends you a notification.
- 4. No Anonymous Submission:
One of the best features of Google Map’s Q&A is that if someone wants to submit a question, one needs to be signed in so that you can see the profile of the person. You can click the question that the person has asked and you’ll be taken to his/her profile. At this point, we’d really recommend you that you don’t leave a generic answer of yes or no. Go into the little details and may you’ll be able to initiate a conversation. This will help build customer satisfaction which is perfect for any business
- 5. Most Upvoted Questions Show In The Top:
You get to see this feature in a lot of other websites like Reddit and Quora. Be sure that you answer questions with the most upvotes because they are likely to appear at the top of all the questions. When most people want to know about something, you should give them the answer.
We hope you found this information useful and helpful in building your business online. If you really do, then share this post with your friends.
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